Shipping policy

Shipping policy

Shipping area
We deliver within Germany.

Shipping provider
Orders are shipped with DHL.

Processing and delivery time
After receiving your order and, for advance payments, after receiving payment, we generally process and dispatch your order within 2 to 5 business days. DHL’s delivery time is added to this.

Business days are Monday to Friday, excluding public holidays. The stated times are estimates and are not guaranteed delivery dates.

Shipping costs
Any applicable shipping costs are clearly displayed during checkout before you complete your order.

Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation by email with a tracking number that you can use to track your shipment with DHL.

Delays
We cannot rule out delays beyond our control, for example delays caused by the carrier, weather events or other force majeure. If there is a significant delay, we will inform you as soon as possible.

Undelivered or damaged shipments
Please inspect your shipment upon receipt. If the goods arrive damaged or have not been delivered, please contact us immediately at office@smilepatches.de so that we can find a solution.

Contact
For shipping questions, contact us at:
SPARKE EOOD – Smile Patches
Email: office@smilepatches.de